MEMBERSHIP/PAYMENT FAQ’S

Q: How does the membership work?

Focused with Kristen Carder is a monthly membership program. The cost of $149 per month is automatically charged to your card. You pay for your membership in the prior month. For example, if you sign up in December, your first month of membership will be January. You will gain access to the monthly class when the new month begins.

Q: When will my card be billed?

Your card is charged as soon as you sign up. All future payments will be automatically debited on the 16th of months thereafter.

Q: Can I access content from previous months? 

No. This is an exclusive membership. You will only have access to the months that you paid for. If you did not pay for January, then you will not have access to January. Once you “unlock” access to a month, you will continue to have access to it for as long as you’re in the Focused membership.

Q: Is there any kind of guarantee?

Yes! And it’s BOLD! If you do this work, your life will change for the better. Period. But you have to give it effort, practice, and time. At least a full year.

But here’s the deal… If you sign up and decide this work isn’t for you and you don’t want to keep working with Kristen, you can cancel your membership at any time. This is not in your best interest, but it’s absolutely your choice.

AND EVEN BETTER…If you stick with the program the entire year and do all the work and your life isn’t waaaay better than when you started, simply send back all 12 completed monthly workbooks and Kristen will give you all your money back for the entire year!

Q: How can I update my credit card?

To update your credit card, email focused@ihaveadhd.com and we’ll get it all straightened out.

SHIPPING FAQ’S

Q: How do I change my shipping address?

Please email focused@ihaveadhd.com to update your shipping address.

Q: Where is my package?

Please email focused@ihaveadhd.com and she can check on the status of your package.

Q: I’m an International student, where are my packages?

We do not ship internationally, however all the same materials are available digitally for you to download on the membership site.

Q: Can International students pay extra to have the physical materials shipped?

We do not ship internationally. Many of our Focused members have the materials printed and spiral bound locally if they want a hard copy. If you have a US forwarding address, you can email focused@ihaveadhd.com to update your shipping address.

CANCELLATION FAQ’S

Q: Can I cancel my membership?

Of course. Send cancellation requests to focused@ihaveadhd.com and we will take care of you.

Q: What happens when I cancel? Do I still get access to the calls and the site? 

This is an exclusive membership. You only have access to calls and call recordings and the Focused site for as long as you’re a member.

If you cancel by the 15th, you will lose access to coaching calls and the Focused site at the end of the current month. If you cancel on the 16th or after, you will lose access to coaching calls and the Focused site at the end of the following month.

Example: Cancel on December 5, lose access to calls and Focused site on December 31.

Example: Cancel on December 21, lose access to calls and Focused site on January 31.

Q: Can I sign up again if I cancel?

Yes! We would love to welcome you back into our community!

Q: Once I cancel, do I still have access to the months I’ve purchased?

Focused is a membership (like a gym membership), you only have access as long as you are a member. If you cancel, your membership is disabled at the end of the last month you paid for, and you will no longer be able to login to the membership site.

COACHING CALL FAQ’S

Q: How do I get coached LIVE ?

Each week you will receive a reminder email for the call with the most up-to-date guidelines for submitting your coaching request. Please reply to that email with your coaching request following the guidelines. If you still have questions after reviewing the reminder email, please email focused@ihaveadhd.com

 

Q: I was unable to attend a call live, when will the call recording be available?

We do our best to get the call recordings updated on the website within 24 hours of their completion. You will find them at the very bottom of the page of the current month by navigating to CLASSES > MONTH.

TECHNOLOGY FAQ’S

Q: How do I update my password?

If you’ve lost your password and can’t get in, click the Forgot Password button on the login page. To update your password, go to the My Profile tab and enter a new password.

 

Q: How do I make sure I know what time the call is in my time zone?

From the calendar on the current month page (CLASSES > MONTH) you can add the call to your Google Calendar. The time zone will be automatically converted for you by Google Calendar.

You can read more here > >

You can also use this Time Zone Converter Link

 

Q: How do I download the app? 

From your phone, go to www.ihaveadhd.com/app and follow directions.

 

Q: Why does the audio stop playing when I lock my phone if I’m listening to the Audio-Only version of calls?

There are some limitations to the technology we are using for the app on iOS. We’ve added a download icon . Click that icon and the call audio will open in a new window. Click the Safari icon in the bottom right to open the file in Safari. Safari will allow you to lock your phone or navigate away and the audio will continue to play.